Frequently Asked Questions

RePractice plastic products are exclusively manufactured with the addition of TDPA™. When disposed of in soil in the presence of microorganisms, moisture and oxygen, the products will biodegrade, decomposing into simple materials found in nature. The products will degrade into non- toxic end-products within 1-2 years (3-5 years for harder plastic items). The plastic products made using TDPA™ technology are called oxo-biodegradable plastics.

TDPA stands for Totally Degradable Plastic Additives. RePractice plastic products are exclusively manufactured with the addition of TDPA™. TDPA™, when added in small quantities to the most common and widely used commodity – resins – during the manufacture of finished plastic products, causes the modified plastic to degrade at a controlled rate. The overall process from polymer to water, carbon dioxide and bio-mass, is called oxo-biodegradation. Test results and proven scientific studies have verified that products incorporating TDPA™ will eventually degrade, disintegrate and biodegrade.

The additives are non-toxic and do not affect the strength, nor compromise the capabilities of the plastic for its intended purposes.

Yes, the following single use items including sterilisation pouches (ARTG 328051), protective sleeves (ARTG 339957), suction tips (ARTG 328050), microbrushes (ARTG 221449) are categorised as Medical Devices Included Class 1 and have Australian Register of Therapeutic Goods Certificates.

If you have forgotten your password, simple click on the ‘forgot your password’ link on the login page and your password will be sent to your registered email address. If you require further assistance, please contact us via email hello@repractice.com.au

If you would like to change your account details, please select the Profile tab after logging in and proceed to change details as required. For further assistance, please contact us via email hello@repractice.com.au

Simply log into your RePractice account at www.repractice.com.au. Select your products and then checkout through our online shopping cart. You will require an account to order online. If you would like to set up an account, please clinic on Account Registration on our website or contact us via email hello@repractice.com.au

If you are having issues placing an order online, you can call us during business hours on (03) 9131 9030 or contact us via email hello@repractice.com.au and a team member will contact you as soon as possible.

At this stage, items out of stock cannot be ordered online. To determine the estimated arrival date please contact us via email hello@repractice.com.au and a team member will get in touch with further details.

Items available to be purchase online are in stock. An item that is not in stock will be clearly identified as unable to be purchased until stock arrives. If you would like to ask for an expected delivery date, please contact us via email hello@repractice.com.au

Once an order has been processed online, you will receive a confirmation email to your registered email address.

When you are ready to checkout your shopping cart, pay upfront with a credit card, or select Bank Transfer (an invoice will be issued with banking details). Alternatively you can select “Add to Account” if you have an approved Credit account with RePractice.
Please email hello@repractice.com.au to request an Application Form

We accept Visa and Mastercard credit cards.

You will receive an email once your order has been shipped with tracking details.

All orders (except to WA and NT) have a flat rate $22 shipping fee. Free shipping is automatically applied for orders over $300 (except for order to WA and NT and corporate orders). For orders to WA or NT, the freight charge will be calculated and advised via email with an updated invoice.

Once your order has been shipped you will receive an email with tracking details that will give you an estimate delivery time. Please note that there may be delivery delays during peak periods.

Orders received by 3pm should be picked up from our warehouse on the next working day.

Yes, pick-up option is available on check-out. A team member will contact you to organise a pick time at our warehouse office.

Please call (03) 9131 9030 to speak to a team member or contact us via email hello@repractice.com.au Alternative you can check the status of your order by logging into your account.

We understand that you may, in some instances, need to return products. To ensure that returned goods are tracked and your credit is processed promptly, please contact us on (03) 9131 9030 or via email hello@repractice.com.au

Our team will approve the return and this will be confirmed via email with a Returns Approval Number and further instructions. Returns for credit will be accepted only if requested within 5 business days of invoice date and all products have been received in our warehouse 5 business days after notification.

You will need to organise the cost of the delivery to our warehouse address.

All products returned (unless faulty) are in original sealed packaging and are in a re-saleable condition – are undamaged, unmarked and unopened. Products being returned are securely wrapped either in the original packaging/cartons or inside a protective package.

If you would like to cancel your order, please call (03) 9131 9030 to chat to a team member to discuss your situation. Cancellations are only possible prior to shipping.

Please call (03) 9131 9030 or contact us via email hello@repractice.com.au so that a team member can get in touch to rectify the issue

Please call (03) 9131 9030 or contact us via email hello@repractice.com.au so that a team member can get in touch to rectify the issue

Please call (03) 9131 9030 or contact us via email hello@repractice.com.au so that a team member can get in touch to rectify the issue